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FAQs
Frequently Asked Questions
Do I need to have a membership to use Kelshii SHOP?
How do I pay for my order?
How long does it take for me to receive my order?
What kind of items are available of Kelshii shop.com?
Do you currently offer different delivery options?
What kind of procedures do I have to follow if i would like to return an item I have purchased from Kelshii SHOP?
What is the process if I would like to submit my questions concerning Kelshii SHOP?
What is the refunding process?
What should I do if I received a damaged item?
Which instructions should I follow if one or more of my items are delayed?
Does Kelshii SHOP offer insurance for deliveries?
Which procedure is applied if I am not at home by the time my package is delivered to my address?
Is it possible to be charged more than once for a single purchase?
Is there a limit on the weight or size of orders?
yes ok